Under the supervision of a Production Manager or Production Lead, the Project Coordinator, Production provides back-office (non-customer facing) support in a specific timezone to enable 24/5 production delivery. They will report directly into a hub lead for their geo who will manage their capacity and performance.
Assigning linguists to projects within the Lilt platform.
Setting and managing project deadlines according to customer SLAs.
Tracking assignment status, including acceptance and rejection rates from linguists.
Communicates well with local colleagues and internal production team members
Communication with linguists to confirm project status, any risks/issues impacting ability to deliver on time.
Coordination of queries from linguists; logging queries in the appropriate format/platform, directing responses back to linguists within production timelines.
Reassignment of projects to alternative linguists as needed to meet project deadlines or mitigate quality issues.
Data entry and administration related to linguist performance, availability and payments.
Sending and receiving translation quality feedback (revision reports or other format) to linguists.
Checking status of QA checks in Lilt and following up with linguists on non-completion/non-compliance.
Delivering projects by the project deadlines
Ensures all system admin, including data entry, is accurate for their accounts
Has a clear understanding of all production workflows and processes related to their tasks and duties.
Utilize systems and tools released by Production Enablement
Consistently follows correct protocols for their tasks and accounts.
Escalates Production risks/blockers in the appropriate manner to their Production Manager or Lead as soon as they arise.
Required Education
Required Experience
Proficient in English at a professional level
Past experience includes translation, project coordination/management, linguistic or other localization related activities.
Solid organizational skills including meticulous attention to detail and multitasking skills
Able to meet deadlines and work under pressure
Preferred Experience
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