Director of Customer Success at Dockwa

Director of Customer Success

Dockwa · UK · Posted 1 month ago

Job Description

About the role You will lead Dockwa's Customer Success function and a team of Marina Success Managers (MSMs). This is an operator's job. You will build the segmented operating model that does not exist yet, coach and grow the team that runs it, and stay close enough to customers to know whether any of it is working. The role splits roughly three ways: 50% team leadership, account execution, and playbooks. Coach and develop the MSM team, hire into it, work Strategic and Mid-Market accounts along…

Read the full description on Dockwa's site ↗

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Director of Customer Success

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